Free local delivery above $60
- Get free delivery for orders above $60. Please note some deliveries may take up to 5 days due to our higher volumes.
- Deliveries below $60 will incur a delivery charge of $8. Free delivery if self-collection is chosen.
Get free cup of ice cream above $80
- Spend more than $80 on your order and get a free development ice cream cup. Please ensure at least one Sugalight ice cream item is added to your cart. The system will automatically add in this free gift for all valid orders.
Save 5% for all orders above $100
- Get 5% discount on all orders above $100. Use discount code ABOVE100 upon checkout.
Save 10% for all orders above $200
- Spending more than $200? Better4U.sg automatically applies a 5%+5% discount to your order. Use discount code ABOVE200.
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Q: Do you do ice cream events for companies, weddings etc?
A: Yes please visit sugalight.com for more info as well as a no-obligations quote.
Q: Can I buy Sugalight ice cream from your shops?
A: Sugalight Ice Cream does not operate retail shops. You may choose to self-collect at our factory or purchase pints tubs from selected NTUC Fairprice outlets.
Q: Are you a licensed food business?
A: We are a Halal-certified, SFA-licensed ice cream manufacturer operating out of a food factory (Jurong Food Hub).
Q: Why are some ice cream flavours indicated as Halal while others are not?
A: All the ice creams showcased on better4u.sg are made with Halal ingredients in our Halal-certified plant. However, under MUIS guidelines, an ice cream flavour can only be Halal-certified if it undergoes the certification process. As we carry a wide range of flavours, only selected popular flavours have been sent for the certification process. In general, we strictly avoid the use of alcohol and gelatin in our products.
Ordering and Payment
Q: *New* I require a foam box and dry ice for my ice cream. What can I do?
A: Please add the following item to your shopping cart before checking out: FOAM BOX AND DRY ICE PACKAGE . All ice cream orders are entitled to a $10 discount on the mentioned set.
Q: Can you deliver my ice cream order to another address as it is a gift for someone?
A: Yes, you may specify an invoicing address (yours) as well as a delivery address (recipient). For all deliveries, we only include a Delivery Order slip and not an invoice.
Q: How do I pay for my order?
A: We accept major credit cards and also bank transfer / PayNow to our Singapore account.
Q: Do you accept Cash on Delivery / eInvoice?
A: WhatsApp us at 96326261 if you require COD or eInvoice.
Q: Can I trust you with my credit card details?
A: All credit card payments are processed securely through Stripe. We do not store your credit card info.
Q: I need to change or cancel my order.
A: Send us a message here to let us know what needs to be changed or cancelled.
Q: Can you deliver ice cream on Saturdays, Sundays or Public Holidays?
A: Deliveries generally take place 9am to 5pm, Mondays to Fridays. WhatsApp us at 96326261 if you need specific weekend deliveries.
Q: Will you inform me prior to delivery?
A: Yes, we will normally WhatsApp / Email you our intended delivery date, one day before delivery.
Q: How soon can I receive my ice cream / items?
A: For Singapore orders, we normally deliver within 5 days of ordering. You may also specify a preferred delivery date in the order comments section.
Please note for payment by Bank Transfer, orders will only be processed upon the successful transfer of funds to our account. Please assist us by keying in your order reference number (eg: AGFEBEHDC) when transferring.
Q: I have a very urgent order that needs to be delivered in the next 24 hr. What can I do?
A: Please contact us to receive our confirmation before placing the order. Ways we are available:
Q: I would like to specify delivery instructions.
A: Just before confirming your order you may specify delivery instructions. Example:
- Leave items with my neighbour if I am not in
- Avoid mornings as I am out of the house
Q: Can you deliver ice cream outside of Singapore?
A: Ice cream delivery presents special challenges. At this moment we are unable to deliver out of Singapore. Our customers have successfully hand-carried ice cream across the causeway as well as on flights, with the help of foam boxes and dry ice. Please message us HERE to enquire.
Contactless Self-Collection at Jurong
Q: What is your address?
15 Jalan Tepong #01-08
Jurong Food Hub
Tel: 6440 3644
Hours: Mon-Fri, 9am - 4pm
Q: Can I purchase directly at your Jurong office?
A: Yes. But give us a call at 6440 3644 before coming to ensure we have the items you need. We accept Paynow and cash.
Q: How can I get to your office?
A: It is most convenient by car. For public transport, take MRT to Lakeside followed by bus 98 to 'Jurong Food Hub'.