Q: I have used your online shop before but I am now unable to login.
A: We have recently made changes to the website. You may find that your original password does not work. In this case, please click on "Forgot your password" to have a reset link sent to your email.
Q: Do you do ice cream events for companies, weddings etc?
A: Yes please visit sugalight.com for more info as well as a no-obligations quote.
Q: Can I buy Sugalight ice cream from your shops?
Q: Are you just an online presence? Are you a licensed food business?
A: We are a Halal-certified, SFA-licensed ice cream manufacturer operating out of a food factory (Jurong Food Hub).
Q: Why are some ice cream flavours indicated as Halal while others are not?
A: All the ice creams showcased on better4u.sg are made with Halal ingredients in our Halal-certified plant. However, under MUIS guidelines, an ice cream flavour can only be Halal-certified if it undergoes the certification process. As we carry a wide range of flavours, only selected popular flavours have been sent for the certification process. In general, we strictly avoid the use of alcohol and gelatin in our products.
Ordering and Payment
Q: *New* I require a foam box and dry ice for my ice cream. What can I do?
A: Please add the following item to your shopping cart before checking out: FOAM BOX AND DRY ICE PACKAGE . All ice cream orders are entitled to a $10 discount on the mentioned set.
Q: Can you deliver my ice cream order to another address as it is a gift for someone?
A: Yes, you may specify an invoicing address (yours) as well as a delivery address. Please let us know it is a gift under delivery instructions so that we will not send them a receipt of payment.
Q: How do I pay for my online order?
A: We accept major credit cards.
Q: Do you accept cash on delivery?
A: Our online shop does not accept cash on delivery. Call us at 6440 3644 if you require cash on delivery / eInvoice (Government procurement) etc.
Q: Can I trust you with my credit card details?
A: All credit card payments are processed through Stripe. Better4U.sg does not store your credit card info.
Q: I need to change or cancel my order.
A: Send us a message here to let us know what needs to be changed or cancelled.
Q: Can you deliver ice cream on Sundays / Public Holidays?
A: Yes. Please place your order in advance so that we may reserve a slot for you.
Q: How soon can I receive my ice cream / items?
A: For Singapore orders, we normally deliver within 2-3 days of ordering. You may also specify a preferred delivery date in the order comments section.
Q: I have a very urgent order that needs to be delivered in the next 24 hr. What can I do?
A: Please contact us to receive our confirmation before placing the order. Ways we are available:
Q: I would like to specify delivery instructions.
A: Just before confirming your order you may specify delivery instructions. Example:
- Leave items with my neighbour if I am not in
- Avoid mornings as I am out of the house
Q: Can you deliver ice cream outside of Singapore?
A: Ice cream delivery presents special challenges. At this moment we are unable to deliver out of Singapore. Our customers have successfully hand-carried ice cream across the causeway as well as on flights, with the help of foam boxes and dry ice. Please message us HERE to enquire.
Self-Collection at Jurong
Q: Where can I self-collect my items?
A: Currently we only offer self-collection at our Jurong office, 15 Jalan Tepong #01-08. We will not be to arrange self-collection at our partner cafe locations.
Q: Why should I opt for self-collection?
A: Self-collection means saving on delivery charges.
Q: What are your operating hours?
A: Weekdays 9am to 5pm excluding public holidays. Please call us at 6440 3644 before coming to ensure someone can attend to you.
Q: Can I purchase directly at your Jurong office?
A: Yes. But give us a call at 6440 3644 before coming to ensure we have the items you need. We only accept cash for direct purchases.
Q: How can I get to your office?
A: It is most convenient by car. For public transport, take MRT to Lakeside followed by bus 98 to Jurong Food Hub.