General Questions

Q: I have used your online shop before but I am now unable to login.

A: We have recently made changes to the website. You may find that your original password does not work. In this case, please click on "Forgot your password" to have a reset link sent to your email.

Q: Do you do ice cream events for companies, weddings etc?

A: Yes please visit sugalight.com for more info as well as a no-obligations quote.

Q: Can I buy Sugalight ice cream from your shops?

A: Yes please visit sugalight.com for a list of our retail partners.

Q: Are you just an online presence? Are you a licensed food business?

A: We are a Halal-certified, AVA-licensed ice cream manufacturer operating out of a food factory (Jurong Food Hub).

Ordering and Payment

Q: *New* I require a foam box and dry ice for my ice cream. What can I do?

A: Please add the following item to your shopping cart before checking out: FOAM BOX AND DRY ICE PACKAGE . All ice cream orders are entitled to a $10 discount on the mentioned set.

Q: Can you deliver my ice cream order to another address as it is a gift for someone?

A: Yes, you may specify an invoicing address (yours) as well as a delivery address. Please let us know it is a gift under delivery instructions so that we will not send them a receipt of payment.

Q: How do I pay for my online order?

A: We accept major credit cards.

Q: Do you accept cash on delivery?

A: Our online shop does not accept cash on delivery. Call us at 6440 3644 if you require cash on delivery / eInvoice (Government procurement) etc.

Q: Can I trust you with my credit card details?

A: All credit card payments are processed through Stripe. Better4U.sg does not store your credit card info.

Q: I need to change or cancel my order.

A: Send us a message here  to let us know what needs to be changed or cancelled.

Delivery

Q: Can you deliver ice cream on Sundays / Public Holidays?

A: Yes. Please place your order in advance so that we may reserve a slot for you.

Q: How soon can I receive my ice cream / items?

A: For Singapore orders, we normally deliver within 2-3 days of ordering. You may also specify a preferred delivery date in the order comments section.

Q: I have a very urgent order that needs to be delivered in the next 24 hr. What can I do?

A: Please contact us to receive our confirmation before placing the order. Ways we are available:

  • Tel: 6440 3644 (Office Hours)
  • Whatsapp: 9632 6261
  • Send us an email  HERE  

Q: I would like to specify delivery instructions.

A: Just before confirming your order you may specify delivery instructions. Example:

  • Leave items with my neighbour if I am not in
  • Avoid mornings as I am out of the house

Q: Can you deliver ice cream outside of Singapore?

A: Ice cream delivery presents special challenges. At this moment we are unable to deliver out of Singapore. Our customers have successfully hand-carried ice cream across the causeway as well as on flights, with the help of foam boxes and dry ice. Please message us HERE  to enquire.

Self-Collection at Jurong

Q: Why should I opt for self-collection?

A: Self-collection means saving on delivery charges. 

Q: What are your operating hours?

A: Weekdays 9am to 5pm excluding public holidays. Please call us at 6440 3644 before coming to ensure someone can attend to you.

Q: Can I purchase directly at your Jurong office?

A: Yes. But give us a call at 6440 3644 before coming to ensure we have the items you need. We only accept cash for direct purchases.

Q: How can I get to your office?

A: It is most convenient by car. For public transport, take MRT to Lakeside followed by bus 98 to Jurong Food Hub.