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Ordering and Payment

Q: Can you deliver my ice cream order to another address as it is a gift for someone?

A: Yes, you may specify an invoicing address (yours) as well as a delivery address. Please let us know it is a gift under delivery instructions so that we will not send them a receipt of payment.

Q: How do I pay for my online order?

A: We accept major credit cards (via PayPal) and well as bank transfer to our Singapore DBS account. 

Q: Do you accept cash on delivery?

A: Our online shop does not accept cash on delivery. Call us at 6440 3644 if you require cash on delivery / eInvoice (Government procurement) etc.

Q: Do I need a PayPal account to pay by credit card?

A: You do not need a PayPal account. Your credit card details will suffice.

Q: I need to change or cancel my order.

A: Send us a message here  to let us know what needs to be changed or cancelled.

Delivery

Q: Can you deliver ice cream on Christmas eve / Christmas day / New Year's eve 2017?

A: Yes. Please place your order in advance so that we may reserve a slot for you.

Q: How soon can I receive my ice cream / items?

A: For Singapore orders, we normally deliver within 2-3 days of ordering.

Q: I have a very urgent order that needs to be delivered in the next 24hours. What do I do?

A: Please contact us receive our confirmation before placing the order. Ways we are available:

  • Website messaging (zendesk chat)
  • Tel: 6440 3644
  • Whatsapp: 9632 6261
  • Send us an email  HERE  

Q: I would like to specify special delivery instructions.

A: Just before confirming your order you may specify delivery instructions. Example:

  • Leave items with my neighbour if I am not in
  • Avoid mornings as I am out of the house

Q: Can you deliver ice cream outside of Singapore?

A: Ice cream delivery presents special challenges. At this moment we are unable to delivery out of Singapore. Our customers have successfully hand-carried ice cream across the causeway as well as on flights, with the help of foam boxes and dry ice. Please message us HERE  to enquire.

Self-Collection at Jurong

Q: Why should I opt for self-collection?

A: Self-collection means saving on delivery charges. Furthermore your order gets 10% off!

Q: What are your operating hours?

A: Weekdays 9am to 5pm excluding public holidays. Please call us at 6440 3644 before coming to ensure someone can attend to you.

Q: Can I not place an online order and purchase directly from you in Jurong?

A: Yes. But give us a call at 6440 3644 before coming to ensure we have the items you need. We only accept cash for direct purchases.

Ice cream events and catering

Q: Do you do ice cream events for companies, weddings etc?

A: Yes please visit sugalight.com for more info as well as a no-obligations quote.